La Toscana 78PW568 Elba Pull-Out Spray Kitchen Faucet in Brushed Nickel - Modern Touchless Design for Easy Cooking & Dishwashing in Your Home Kitchen

I bought this faucet 4.5 years ago, and it has functioned well in my home kitchen. It is attractive and well-priced. However the spray arm, which pulls out from the base, broke recently. There is a plastic or ceramic tube inside the chrome-colored spray arm, and it suddenly snapped off when I was pulling the arm/hose out from the base.I contacted the manufacturer's rep in NJ (via [...]) and they were courteous and knowledgeable. There is only a one year warranty on the spray arm, so I had to pay for a replacement ($21, which includes shipping). They include a free replacement hose, though mine showed virtually no signs of wear, and was not a factor in the failure.The remainder of the unit has a 20 year warranty.This unit is priced in the lower range for faucets, so perhaps one can't expect too many years of care-free use, especially with one having a pull-out arm. Some parts are plastic rather than metal, so the risk of breakage is probably greater. However I doubt you'll find many in this range that dont use plastic to some extent. And the "guts" are solid brass. Until this mishap, I've never had a leak and the entire unit retained its shiny appearance very-well.The unit is apparently manufactured in Italy. The installation instructions are written in terribly poor English, which is a shame, because installing a kitchen faucet is not all that difficult with proper instructional material. Why do so many firms fail to hire a native English speaker to touch-up their instructions materials?A word of advice in general: this faucet is a bit under 10 inches high. Many other similar-looking faucets are actually quite a bit taller (ie 15" etc), so be careful to check measurements when you order. I wanted a shorter one because its mounted under cabinets, and there's only about 18" clearance.